The Telegraph 2024-03-17 10:00:37


Closed M25 becomes unlikely selfie spot amid fears of ‘carmageddon’

It was billed as potential “carmageddon” – the motorway closure that could cause Britain’s “worst traffic jam ever”.

Highways chiefs had for days warned of impending gridlock as the M25 closed between Junctions 10 and 11 between 9pm on Friday and 6am on Monday.

But when the London Orbital shut on Saturday for the first time during daylight hours since it opened in 1986, the most remarkable development was that it had become an unlikely tourist attraction.

For much of the day motorists were able to travel along A-roads through on the official 11.5-mile diversion in just 25 minutes, according to National Highways South East.

That proved a far cry from official warnings of one-hour delays and fears that these could actually end up spiralling closer to five hours.

Locals, so often used to the permanent humdrum of tyres on the tarmac along the eight-lane motorway, flocked to take selfies on the silent road.

“It’s absolutely astonishing,” said Simon Vassallo, who has lived in the area for 35 years and was out “to stock up on provisions” ahead of the feared tailbacks.

“When we came across the bridge this morning, we just had to stop, take a few pictures and take in the marvel that is an empty M25.”

Fiona and Patrick Potter, residents of West Byfleet, posed with smiles as they overlooked the brown asphalt ribbon stretching into the distance from the Parvis Road bridge.

So too did Terry Craig, another West Byfleet man, who told The Independent that the silence reminded him of the Covid lockdowns.

“It’s quite extraordinary to see the motorway, all of these lanes, just shut off,” he said. “It’s incredible. Apart from Covid, I don’t think we’ve ever seen anything quite like this.”

Amanda Boote, an independent councillor from Byfleet, hailed the sight as a “moment in history” and said birdsong proved a pleasant substitute for the usual purring whoosh of speeding cars.

“The traffic is starting to build up now but it was lovely overnight,” she told the BBC. “We could hear the birds singing and we all slept well.”

The scenes came after thousands of motorists had been braced for traffic chaos during the closure, which has seen a bridge demolished and a new gantry installed.

The RAC had warned that official estimates of congestion may prove “optimistic” given that the M25 usually carries between 4,000 and 6,000 vehicles in each direction every hour between Junctions 9 and 11 during weekend daytime.

National Highways had urged drivers to stick to the official diversion through Byfleet, West Byfleet, Woking and Ottershaw no matter how congested it became, fearing that those looking for a shortcut would end up paralysing single-track country lanes for miles.

There were tailbacks of up to five miles approaching the diversion at times during the day, but throughout Saturday motorists appeared to heed the organisation’s warnings to stay away from the area completely.

“People have heard the advice to steer clear since it’s been spoken about for the last couple of days on radio and TV,” an AA spokesman said. “People have probably gone, ‘You know what, it’s not worth it’.

“We hope people have heeded the warnings. No one wants to spend their Saturday stuck in traffic so they have probably made alternative arrangements and decided to steer clear.”

The spokesperson added that traffic could pick up again during peak times on Sunday.

Chelsea and West Ham United, two of London’s biggest football clubs, are both playing at home.

But what will please highway chiefs most is that the works which necessitated the motorway’s closure were progressing on time on Saturday night, with little prospect of the section’s reopening being delayed beyond Monday morning’s rush hour.

Drone footage captured the bridge being demolished by midday and workmen soon set about installing the large gantry that will temporarily take its place.

£317 million engineering works will see the M25 closed between Junctions 10 and 11 a further four times between now and September.

The project is due to be completed in the summer of 2025 and will increase the number of lanes at Junction 10, one of the UK’s busiest and most dangerous motorway junctions.

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Sainsbury’s and Tesco cancel home deliveries after being hit by IT meltdowns

Sainsbury’s and Tesco were forced to cancel home deliveries on Saturday as Britain’s two biggest supermarkets were hit by IT meltdowns.

An “error” in an overnight software update has left Sainsbury’s unable to take contactless payments in stores or fulfil online food orders. Tesco said it had been forced to cancel a “small proportion” of deliveries because of a “technical issue”.

The supermarkets’ technical problems are understood to be unrelated to one another. They came a day after McDonalds customers were unable to place orders because of IT outages caused by a “third-party configuration change”.

Sainsbury’s cancelled all home deliveries scheduled for Saturday and told customers to rebook for Sunday or next week.

The chain said it had been left unable to directly contact customers who had been expecting a home delivery. A number of shoppers said they had been unable to get through by telephone because customer service had not picked up their calls.

A spokesman said: “We apologise to customers for the inconvenience, and are working hard to fix the issue.”

Tesco was also forced to cancel a number of deliveries on Saturday. It is understood only a small proportion of orders were affected, the issue has now been resolved and Sunday orders are not expected to be affected.

“We are working to fix a technical issue which has meant we have had to cancel some online orders that were due for delivery today,” said a spokesman. “We’re sorry for the inconvenience.”

Sainsbury’s orders worth as much as £9 million could have been affected by the IT outage, the chain’s most recent accounts suggest. A Telegraph analysis of the supermarket’s 2022/23 sales figures indicates that it sold a daily average of £8.7 million in online delivery and click-and-collect orders.

Courtesy replacement orders for affected customers, reduced in-store shopping and the costs of fixing the IT problem are all likely to add to the supermarket’s total bill.

Contactless payments were back up and running at Sainsbury’s by 4.30pm, with CEO Simon Roberts writing to the affected shoppers and promising to deposit a voucher of unspecified value in their online delivery account “in the next few days”.

Iain Sankey, a retired teacher, said the Sainsbury’s superstore in East Dulwich, south London, was only taking cash and had no staffed tills open on Saturday morning.

“When I arrived, an employee was standing outside the entrance warning customers that the internet was down and that there was no Smart Shop and that they could only take cash,” the 65-year-old told The Telegraph.

“I found it hard to believe that, under the circumstances, the managers had allocated no one to the tills. There was not a manager to be seen anywhere.”

Amanda Evans, from Redhill, Surrey, said the town’s branch was only taking cash when she visited and that all Nectar card discounts were unavailable.

“I bought a car parking ticket for £3 and decided to go ahead with my shop and pay using cash,” the 62-year-old personal assistant said. “But when I was told there was no Nectar and I would have to pay full price for everything, I decided against it and asked for a parking refund – only to be told I needed to spend £10 in-store to get one.

“They also said they didn’t have any up-to-date information from head office and we should contact them ourselves.”

The Sainsbury’s spokesperson said deliveries from Argos and Habitat, which it owns, were unaffected, but Argos warned that some customers “may experience issues” when collecting orders or making new ones.

Some Argos stores within Sainsbury’s supermarkets were forced to close on Saturday because of “technical issues”.

Mark McNulty, a 60-year-old retiree, was unable to collect his mobile phone when he visited the Argos inside the Sainsbury’s superstore at Beeston, Nottinghamshire.

“I went there, but no one was around so I knocked on the storeroom door,” he said. “A sales assistant came out to tell me they were closed because they had no access to their systems and could not complete any transactions, even manually.”

The Telegraph also understands that Britain’s cyber security authorities are not investigating the Sainsbury’s outage as a potential cyber attack or hacking incident.

Alan Curran, a cyber security expert and former police officer, said: “It is strange to see two large outages happen to two large organisations so close together, but they do appear unrelated based on the limited information that has been disclosed,” he said.

“McDonald’s said they were affected by a ‘third-party configuration change’ whereas Sainsbury’s has said their outage was caused by a ‘software update’.

“That could either mean they’ve updated their underlying infrastructure which has caused their application-level, customer-facing software to fail, or it could mean their application-level software was updated by developers which caused some issues.”

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The sickly seaside town that turned its back on work

Gary quit his first and only job working in a café when he was a teenager. “I just couldn’t handle it. It was too busy,” he says.

Born and bred in Hastings on the East Sussex coast, he says stress and anxiety led him to the doctor, who signed him off on sickness benefits. Gary – who does not want to use his real name – has not worked since.

He is now 49, and has no regrets.

“I wouldn’t be able to work. It would be too stressful and I don’t like being told what to do,” he says. “And I would have to pay too much tax, I don’t believe in paying to work.”

Gary’s experience is common in Hastings, where 14.7pc of people were economically inactive because of long-term illness last year.

The seaside town now has the highest proportion of people out of the workforce because of sickness. Yet Hastings is just a microcosm of the worklessness crisis across Britain.

Nationally, the number of people neither in work nor looking for a job has ballooned since lockdown.

In the three months to January, 9.3 million people were economically inactive, according to the Office for National Statistics (ONS). This represents a decade-high and is up 819,000 on pre-Covid levels.

Sickness was the biggest driver, with 2.7 million people inactive due to long-term illness.

Hastings is arguably the sickness capital of Britain. Some 5,502 people here are claiming Personal Independence Payment (PIP) for an illness, disability or mental health condition. That’s roughly one in ten people in the town, and up 44pc since January 2020.

Under-40s have seen the fastest decline in health since the pandemic, with mental health conditions the most commonly cited ailment.

The statistics are stark. So is the reality. Walking around the town on a recent weekday, it’s clear that many have long turned their backs on work.

A 28-year-old woman sits on a bench smoking a cigarette. She is on disability benefits and has never had a job. “I wouldn’t have time to do anything else,” she explains through a toothless smile.

Figures from the 2021 Census show the number of young people aged 16 to 34 in Hastings saying they had bad health was joint highest in Britain. Localised analysis of economic inactivity data published by the ONS is based on small sample sizes and can be volatile, but it is indicative.

The problem of poor health and the linked crisis in inactivity has become worse since the pandemic. Hastings’ inactivity rate of 14.7pc is up from 4.3pc in 2019.

What changed during Covid? Local businesses say lockdowns played a role in the rise in inactivity.

Young people just don’t want to work anymore, says Claudio Ganadu, managing director at Rustico Italiano, a restaurant group that employs around 80 people across Sussex.

“It is not a priority for them. They do not believe work is as valuable as an hour doing something else.”

Fewer under-25s are applying for jobs and many who do are lazy, he says.

“The difficulty is not recruiting but recruiting the right people that are actually willing to work for a business. People are not as willing as before to do some jobs. They just want to be stress-free,” he says.

The furlough scheme, which saw the Government subsidise the wages of 11.7 million jobs during lockdown at a cost of £70bn, played a key role, he believes.

“People were getting paid to stay at home,” says Ganadu. “Definitely the furlough scheme has increased the disparity between the value of working and not working.

“After furlough, if you’re offering minimum wage, people say they are going to stay at home.”

Lockdown also made young people more apathetic.

“During the pandemic, so many youngsters were at home and found themselves from 16 to 18 probably doing nothing. And then when they came out at 18 they had a different mindset,” he adds.

“You get people who maybe want to get employed, but they’d rather stay on benefits.”

Often, people apply for jobs but do not work for more than 16 hours a week, which is the point at which they will start losing their payments.

“The Government needs to make people more accountable to actually go out and invest the time and effort in their careers.”

Lockdown’s legacy

At the moment, people who qualify for Universal Credit can apply for extra sickness benefits if they complete what’s known as a Work Capability Assessment (WCA).

Claimants are asked for more details about their disability and how it affects their daily lives.

Pre-pandemic, many attended a face-to-face assessment where they were asked about their ability to perform simple tasks like stretching or bending as well as questions related to mental acuity.

Once completed, claimants are either judged fit for work, capable of work in the future, or not expected to work soon.

People who end up in the first two groups must either look for a job or prepare for work by attending training courses or meeting regularly with an adviser.

By contrast, those deemed to have “limited capability for work and work-related activity” (LCWRA) are exempt.

Of the 2.4 million WCAs completed since April 2019, 65pc never have to look for work, according to data from the Department for Work and Pensions (DWP).

This has been driven by a huge rise in the number of people claiming to suffer from mental and behavioural disorders. 90pc of claimants in the limited capability to work designation cited these conditions.

Policy in Practice, a data software company, recently highlighted that there are now almost four million people receiving no-strings-attached benefits. That is twice as many as who are required to seek work as a condition of receiving benefits.

At the height of lockdown, when assessments piled up and face-to-face reviews were suspended, almost 100pc of people who applied for incapacity benefits were approved, according to analysis by the Office for Budget Responsibility (OBR), the Government’s tax and spending watchdog. This was up from roughly 55pc in 2016-17.

The increase in the approval rate helped drive a 2.2 million jump in the number of incapacity claims between March 2017 to November 2022, the OBR noted. Had the approval rate remained at its 2016-17 levels, approvals would have risen by 1.53 million – 30pc fewer.

As it stands, people who do not have to look for work have very little regular contact with DWP.

Gary in Hastings says he has to do a check-up to confirm he still qualifies as long-term sick roughly once every five years. He volunteers at a leisure centre and has had some mentoring sessions. Other than that, he’s left alone.

People who do not have to look for a job enjoy more generous benefits than those who do look for work.

A single adult aged over 25 deemed fit for work is currently entitled to £368.74 a month in standard Universal Credit allowance. Those deemed capable of work in the future receive the same amount and must attend training courses. Once they start work, they can earn up to £631 a month before the Government starts clawing back their benefits.

By contrast, those deemed unable to work receive an extra £390.06 on top, more than doubling the standard award for single claimants. There are no conditions attached to the additional payment, which excludes extra money for housing or childcare needs.

Andy King, a former OBR official, says the current system has incentivised some people to seek the highest awards.

He says: “In all the meetings I sat in learning about the disability benefit system and the incapacity benefit system, I felt the health assessments that someone has to go through in order to be placed in these higher sickness groups can be really quite unpleasant.

“I found it quite implausible to think that it’s just a lifestyle choice. But then, once someone is in that [not capable of work] group, then it is definitely true that there’s far less contact with DWP, and the sanctions regime is not there.

“So there is a lot in the benefits system that says: if you are in this group, then you avoid some of these things.”

People with health conditions can also apply for PIP, which tops up incomes by up to £750 a month and unlike UC, is not means-tested.

While people can claim PIP whether in or out of work, OBR analysis of unpublished DWP data suggests only 16pc of working-age people claiming PIP are in employment.

Breaking point

Catherine Parr and Laurence Bell, who have run the White Rock Hotel on the Hastings seafront for nearly 20 years, say many job applicants do not actually want to work, but go through the motions of applying for jobs to satisfy the job centre.

“We find a lot of people apply for jobs who have no intention of taking the job. Maybe they come for an interview but they’ve got no intention of taking the job. They just want to show the Job Centre that they’ve been for an interview,” says Bell.

One recent applicant cancelled because he said his washing machine was broken. “He said his clothes were wet. That was his excuse for not coming for an interview,” says Parr.

There is a spiral effect. Parr says: “I think younger people don’t just work for money, they work for social interaction. And if you’re getting that another way, if your friends are unemployed, and you can all hang out together, then there’s not the same drive to have money.”

The loss of the European workforce in the wake of Brexit and Covid has been a massive blow to businesses like the White Rock Hotel, which has had a ripple effect.

Skilled European workers who came to the UK to improve their English passed on a sense of aspiration to local workers, Parr says. Now, that effect has been lost.

“Our workforce was much more diverse and dynamic before.”

The outlook wasn’t always this bleak.

Former chancellor George Osborne oversaw a steady decline in working-age inactivity from 9.5 million to 8.4 million in the 10 years to 2019.

The drop was mainly driven by a decline in stay-at-home mums who were neither in work nor looking for a job as benefit reforms pushed more back to work. The number of early retirees also fell from 1.5 million to 1.1 million as the state pension age was increased.

Inactivity as a result of long-term sickness was relatively stable at two million over this period.

Some argue that Osborne went too far in his drive to bring the benefits bill down and get people working.

Campaigners point to a decision made in 2015 to end the extra £30-a-week that used to be given to people deemed ready for work in the future. Payments were slashed in 2017, with Osborne claiming it would incentivise disabled people to find work.

It had the opposite effect, with evidence suggesting that the move encouraged people to apply for the more generous level of benefits, which had no strings attached.

The people who are most likely to be economically inactive today for health reasons are likely to be those who previously worked in low-paid occupations or have few or no qualifications.

Baroness Grey-Thompson, the Paralympian who was made a life peer in 2010, was one of the voices who warned the measure could backfire.

“At the time we said that it would make it harder for people to get into work,” she says. “The Government thought that they could save money. Part of my argument is that if you only help those most in need then the people who get some support and face losing it will slip into that ‘most in need’ group.”

Ben Baumberg Geiger, a professor in social science and health at King’s College, London, says an inadequate basic safety net means people are resorting to “classifying themselves as disabled”.

He adds: “There has been a deterioration in health, but I think it’s convenient to say that this is all because of health and NHS waiting lists.

“I do believe people with health conditions are finding that they need to label themselves as having a disability in order to survive. It’s not that they don’t have health conditions, but they’re needing to interpret those as a disability.”

Baroness Grey-Thompson also believes labelling has become an issue: “The system makes you prove what you can’t do.”

Sweeping reforms that will scrap the WCA by the end of the decade are designed to change the way people claim benefits by focusing on what they can do instead of what they can’t.

Both Labour and the Tories have promised to crack down further on worklessness in the next parliament.

Liz Kendall, the shadow work and pensions secretary, has warned “there can be no option of a life on benefits”, while Rishi Sunak has suggested he will squeeze the benefits bill in order to fund further tax cuts.

But Baumberg Geiger believes this could backfire again if people are faced with the threat of sanctions for trying to work.

“People will just hunker down if you disincentivise [them] from taking risks and trying work,” he says.

“Personally, I think a benefit system that doesn’t force people to do things they can’t do but does have a way to challenge people is the best way forward. And it has to pay people enough money so they can survive.

“If people can’t survive and are having to classify themselves as disabled in order to do so, that’s when you run into problems.”

Baroness Grey-Thompson also believes society has written off many disabled people unfairly. She believes many want to, and can, work.

Ableism is rife, she claims, adding that she has also felt patronised in the past by people who believe they know best.

“Disabled people are ignored – they are 20pc of the population. But it always feels that we are rearranging the deckchairs,” she says.

The winner of 16 Paralympic medals believes existing assessment processes are not fit for purpose, with many decisions against a claimant subsequently overturned at appeal. For example, 70pc of all PIP appeals were successful in the final three months of last year.

“It means they didn’t do assessment properly in the first place – stuff like this just wastes money,” she says.

Baroness Grey-Thompson, who is herself a PIP recipient, agrees that the current system encourages people to label themselves as disabled.

“The forms are not easy to fill out,” she says. “But they also conflate disability and illness. In my case, they kept asking for the medical person who can best describe my impairment. But I rarely go to a medical professional because I am not ill.”

While Baroness Grey-Thompson says she does not believe Britain has a worklessness issue, she does believe the costly current system is reaching breaking point.

“The benefits bill is too expensive and not sustainable. Costs keep rising and it’s not changing the landscape enough.”

Benefits also “don’t necessarily help the right people”, she says. “The small number who manipulate the system will keep doing it.”

The solution, she believes, is a simpler, fairer system that supports people into work.

All assessments should be made face-to-face, she adds. “I think you get a better feel for the person [that way].”

Recent trends are “both worrying for the nation and the NHS”, she warns.

“We need a fit and active nation. The risk for the economy is the bill will keep going up, people will live in poverty and this will cost the NHS more.”

Time is against us

A worrying portent for the future is the rise in the number of children diagnosed with mental health issues.

More than 650,000 children are claiming disability living allowance in the UK, up from 520,000 prior to Covid.

The number of under-16s claiming because of a behavioural disorder has more than doubled  since the pandemic to 153,628, while the number with learning difficulties has climbed just above 300,000, from 250,000 before Covid.

“Being detached from the labour market early does damage to someone’s income prospects for life,” says former OBR official Andy King.

“If you’ve claimed disability benefits as a child for a sustained period, you’re very likely to be claiming as a young adult. So what’s happening with mental health and people not entering the labour market? I think if you look at child disability living allowance (DLA) claims, it looks like it’s going to get worse.”

The economic stakes are high.

If the participation rate continues to fall in line with recent trends, half a million more people will drop out of the workforce for health reasons by 2027-28, pushing up borrowing by £21.3bn that year, including £7.6bn more in welfare spending.

However, returning the working-age participation rate to its pre-pandemic trajectory would add an extra half a million people to the workforce and reduce borrowing by £18.7bn by 2027-28, according to OBR analysis last summer.

This includes £6.5bn less spent on benefits and £10.9bn in extra tax revenues.

A DWP spokesman said: “We are taking the long-term decisions to help everyone who can work to do so, improving lives and growing the economy.

“Our landmark welfare reforms will cut the number of people due to be put onto the highest tier health benefits by over 370,000 and instead give them personalised support, while our Chance to Work Guarantee will enable people to try work without fear of losing their benefits.

“In total our £2.5bbn Back to Work Plan will help over a million people to break down barriers to work, including those with disabilities and long-term health conditions.”

Change takes time.

The spending watchdog notes that the sharp rise in economic inactivity caused by long-term sickness during the late 1990s did not begin falling sustainably until the mid-2000s.

However, time is not on our side. People out of work with health problems are six and a half times less likely to return to work after a year compared to those who return within the first 12 months.

It suggests that the longer people are signed off, the less likely it is they’ll ever return to the workforce.

The clock is ticking.

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